Golf Clubhouse Design and Enhancing Play

Episode 092
Welcome to the Experience in Golf Clubhouse Design podcast, where we uncover the fascinating world of golf clubhouse design and its profound influence on member lifestyles.
Today, we will be discussing an article titled “5 ways to increase play” by Michelle Weyenberg from Golf Inc. Magazine, published in May/June 2025 issue. This article provides some ideas to consider to increase play at golf courses and keeping the tee sheets full.
Let’s dive in. Weyenberg writes…
A round of golf in 75 minutes. Not bad. And for today’s younger golfer or first-timer, that may be very appealing. How about a mobile pizza oven that drives around the golf course, offering handmade pizzas made to order? Sign me up. Or a fun game of night golf under the lights? Or how about hitting some balls at a Toptracer Range? Check and check. These are examples of how golf course operators are amping up their offerings to increase play. Golfers are getting younger and cooler, and that requires strategic thinking about how to attract them to your course.
First up Flexible and Shorter formats… 9-hole leagues and twilight rounds cater to beginners and busy professionals…Par-3 tournaments are fun, fast and less intimidating for newer players.
French Lick Resort in Indiana recently added Sand Creek, a short course with nine holes ranging from 40 to 90 yards. Golfers can expect to complete a round there in about 75 minutes. The course will be open year-round, weather permitting, with a food truck on site. Eventually, it will be lighted for night play. Music will be piped in, and there will be designated family hours. Dave Harner, director of golf at the resort, called it a straightforward design that will be fun for everyone. “Beginners, families, corporate groups, whether they all play golf or not, they’ll be able to play this course,” he said. “It’s a lot of fun, and I think when people get out there and play, they’ll get hooked on the game.” Course superintendent Russ Apple spearheaded the construction, while the resort’s entire golf team assisted in creating Sand Creek. Its layout borrows features from the resort’s two championship courses, the Peter Dye Course and the Donald Ross Course. Harner said Sand Creek has miniature versions of the Dye volcano bunkers and some of the Ross greens contours. “The rock formation that we use around the lakes at Dye we’re using around the water retention area here,” Harner said. “You’ll see a few things that are common to both golf courses.” Chuck Franz, the resort’s CEO, said the new course feeds a current demand while also reviving a piece of French Lick’s past. A short course existed at the resort in the early 1900s and now, decades later, what’s old is new again.
The second idea to consider is Tech-driven engagement which includes… Dynamic pricing uses software to adjust tee-time prices based on demand… Mobile apps for tee time reservations, GPS, scoring and food ordering… Loyalty programs that use apps or websites to award points and rewards for repeated play.
The third idea listed is Target new audiences… This includes… Ladies’ nights, clinics for kids, and family golf days help attract non-traditional or emerging player groups… Corporate leagues or team-building packages…Beginner-friendly events such as scrambles, glow golf and footgolf.
Fourth on the list is Off-course play. Which includes.. A Toptracer range or golf simulator lounge for year-round entertainment and Mini golf and putting courses attract families and non-golfers who might convert later.
Grass Clippings Rolling Hills in Tempe, Arizonia, officially opened its Toptracer Range last November. It has 25 covered bays with Toptracer technology and monitors, as well as 10 uncovered hitting bays. The lighted Toptracer Range is open from 8 a.m. to midnight. Hitting bays can be rented by the hour with unlimited golf balls, or buckets of practice balls are available for purchase for shorter sessions. A range host is on hand to help guests download the free Toptracer Range app, explain gaming options and answer questions. The laid-back vibe is suited to players of all abilities, said Jake Hoselton, co-founder of Grass Clippings. In March 2023, the Tempe City Council approved Grass Clippings’ plan to overhaul and operate Rolling Hills Golf Course. Grass Clippings executed a long-term lease with the city of Tempe and took over the property in 2023 with Troon immediately assuming management of daily operations. Scottsdale-based WestHawk Capital partnered with Grass Clippings to lead a $15 million round of equity capitalization to finance renovation of the facility, including the installation of lights and the full F&B and amenity package currently under development. The first fully lighted 18-hole course in Arizona, Grass Clippings opened for night play in December 2023. LED lights illuminate the golf course, which plays as a par-54 course at night and as an executive-length course with par-3s and par-4s during the day.
The last point the article suggests is Creative F&B which includes.. Pop-up bars or drink carts with themes make the course feel like a fun outing and Food truck nights or live music after twilight rounds turn golf into a social evening. Alpine Country Club in Highland, Utah, sought to create an amenity that would elevate the on-course experience for its members. It came up with the Pizza Cart, a mobile pizza oven that drives around the golf course, offering handmade pizzas made to order.
Our goal was to create an innovative amenity that adds value to the club, creating memorable moments and satisfying both culinary and social desires,” said Reagan Rice, director of membership and marketing. The design of the Pizza Cart was guided by simplicity, efficiency and functionality, Rice said. The foundation is a Cushman utility cart. A custom wooden panel securely mounts a Gozney pizza oven in the bed of the cart. On days when it is serving on the course, it surpasses the club’s traditional beverage cart in daily sales, Rice added. “In short, the Pizza Cart is more than just a financial success,” she said. “It’s a symbol of the creativity and member-focused innovation that drives our club forward.
Okay, so, uhm, that was the article, but I think it brings up some really interesting points for clubhouse design. We often focus on the aesthetics, uhm, the flow of the space, but how does the clubhouse support these initiatives to increase play? If you’re adding a Toptracer range, do you have adequate space for people to relax and grab a bite after their session? If you’re promoting family events, does the clubhouse offer kid-friendly options or activities? It’s all about designing the clubhouse to be a central hub that enhances the overall golf experience.
Thank you for tuning in to Experience in Golf Clubhouse Design, where we delved into the fascinating world of architecture, interior design, and impact on members lifestyle. We hope you’ve gained valuable insights into the key elements that contribute to a successful golf clubhouse and resort experience. Remember to subscribe and join us for our next episode!

 

Clubhouse of the Year – Call for Entries

Episode 094

Attention all golf clubs!  Golf Inc. Magazine is now accepting entries for its 29th annual Clubhouse of the Year competition. This prestigious yearly award recognizes the best new and remodeled clubhouses at golf courses around the globe.  There are three categories: Private new clubhouse, Public new clubhouse, and Remodel/Renovation.  The competition is open to any new and remodeled clubhouse project that opened or re-opened after January 1, 2024, but before June 1, 2025, and has not been previously submitted for last year’s competition.  All submissions are free. Entrants will be asked to describe how the project achieved its goals through photos, floor plans, and explanations. Submissions will be judged in four categories: Efficiency, Aesthetics, Vision, and Sustainability.  The deadline for entries is Friday, June 20, 2025.  Winners will be featured in the September/October 2025 issue of Golf Inc. Magazine. Don’t miss this opportunity to showcase your exceptional clubhouse!

Modern Clubhouse Designs in Golf

Episode 091
Welcome to the Experience in Golf Clubhouse Design podcast, where we uncover the fascinating world of golf clubhouse design and its profound influence on member lifestyles. Today we’re exploring a fascinating article titled “Modern Clubhouse Masterpieces in Golf” from All Square’s blog, published on November 29, 2017. This piece offers a look at some of the most architecturally stunning clubhouses around the world. Golf may have a reputation for being old-fashioned, but with the opening of several cutting edge and contemporary clubhouses throughout the world over the past few years, it’s safe to say golf’s stuffy image is under construction. Coupled with amazing views, it would be worth visiting these much-talked about resorts just to enjoy a beer in the clubhouse alone.
Here are five architectural clubhouse beauties you need to know about: The International Amsterdam, Netherlands – Contemporary, stylish, and located just a few hundred metres from the runway at Schiphol Airport, this may not be golf as we know, but at The International Amsterdam class is pulled off with effortless flare. Opened in 2012, the course is a very welcome addition to an area that had been lacking a top championship facility. Even better, it is probably the most convenient golf club you’re ever likely to encounter. For all the hype surrounding the opening of The International Amsterdam, the biggest talking point may well be clubhouse. Fashioned out of stone and glass, visitors can enjoy panoramic views across the course, which is rated as one of the best in The Netherlands.
Interior designer Piet Boon has done an expert job inside. Luxurious, light, and spacious, the dining areas oozes sophistication, and provides the ideal setting to relax after your round. Dubai Creek, United Arab Emirates – Does the iconic clubhouse at Dubai Creek really need an introduction? Designed to mirror the sails of the traditional Arab dhow, the 19th hole at the popular resort is one of the most photographed clubhouses on the planet. As with most of the city states architectural masterpieces, the building presents the perfect fusion of heritage and style, with a fitting nod towards Dubai’s seafaring traditions. Unsurprisingly the service is first class, and golfers will be made to feel like royalty from the moment they arrive at the five-star golf and yacht club.
The course isn’t bad either! Opened in 1993, when golf in the Middle East was still in its infancy, it has played host to some of the world’s biggest names at the Desert Classic. Pärnu Bay Golf Links, Estonia – Estonia may not be synonymous with golf, but the opening of Pärnu Bay Golf Links two years ago is certainly helping to put the Baltic destination on the map. Located on a narrow strip of land, sandwiched between the forest and the sea, the links-style course is majestic, with designer Lassi Pekka Tilander merging the natural landscape with modern golf course design to breathtaking effect. In the reckoning for the World’s Best New Golf Course at last year’s World Golf Awards, the links has another surprise up its sleeve. The spectacular clubhouse. Sitting atop the highest point on the course, visitors are afforded 360-degree views over the sea, forest, and golf course. It’s little surprise that the resort was also nominated in the World’s Best Clubhouse category.
Be sure to take the time to enjoy the panoramic views from the acclaimed Scottish inspired restaurant, the Eagle. Zala Springs, Hungary – Located close to the spa town of Hévíz and the beautiful Lake Balaton, Zala Springs opened to much acclaim in September 2015. As part of IMG Prestige and the World of Leading Golf, this is a course with great pedigree and is not to be missed. The course may be one of the best maintained in Eastern Europe, but there’s no reason for the fun to stop when the final putt drops. Perched on the water-front, the angular and contemporary clubhouse offers amazing outlook across the Hungarian course. The stylish design continues at the resort’s range of exclusive apartments, which with their chic and open interiors, and spacious balconies with spectacular course views, make for impressive second homes.
The food in the restaurant is also renowned for being delicious. No wonder Zala Springs is becoming one of the most talked about new resorts on the continent. Golf Club Bad Ragaz, Switzerland – If there are any clubhouses in Europe that have views as good as those found at Golf Club Bad Ragaz, we’d love to know about them. Host to the Swiss Seniors Open, golfers have been succumbing to the charms of the Swiss Alpine resort since the club opened almost a century ago. With the unveiling of a state-of-the-art new clubhouse this April, the club has demonstrated that golfing history and modernity can collide to spectacular effect. Mounted on an imposing foundation, the building features a combination of dark wood and large windows, along with a beautiful sun terrace on which to relax.
The natural oak used to construct the new building helps blend the course in effortlessly with the wooded landscape of Switzerland. It also creates a calm and comfortable atmosphere to house the restaurant, long known for its delicious cuisine. What fascinating examples of modern clubhouse design! This article from All Square really highlights how golf architecture has evolved to embrace contemporary aesthetics while enhancing the overall golfing experience. What stands out to me is how each of these clubhouses reflects its unique environment. The Dubai Creek clubhouse with its sail-like design honoring local maritime traditions, or Bad Ragaz in Switzerland utilizing natural oak to blend with the Alpine surroundings.
These designs aren’t just about visual appeal—they’re creating experiences. The panoramic views at Pärnu Bay in Estonia and the stone and glass construction at The International Amsterdam demonstrate how modern materials can frame and showcase the course and landscape. What’s particularly interesting is how these clubhouses are becoming destinations in themselves. The restaurants at these venues are highlighted as much as the golf facilities, showing how the modern clubhouse serves multiple purposes beyond just a place to store your clubs or change your shoes. For golf club managers and owners, there’s a clear lesson here about the value of investing in distinctive architecture. A memorable clubhouse can differentiate your facility in a competitive market and create a sense of place that members and guests connect with emotionally.
These examples also show the importance of connecting indoor and outdoor spaces. The extensive use of glass, terraces, and strategic positioning all work to maintain a connection with the course and surrounding environment even when you’re inside. The evolution of these spaces reflects changing member expectations. Today’s golfers want more than just a functional space—they’re looking for an experience that extends beyond the 18th hole, with quality dining, comfortable social areas, and aesthetic appeal. Thank you for tuning in to Experience in Golf Clubhouse Design, where we delved into the fascinating world of architecture, interior design, and impact on members lifestyle. We hope you’ve gained valuable insights into the key elements that contribute to a successful golf clubhouse and resort experience. Remember to subscribe and join us for our next episode!

Watersound Club Reimagined

Episode 090
Welcome to a transformative story of club revitalization. The remarkable journey of Watersound Club in Inlet Beach, Florida demonstrates how wellness-focused amenities can completely revolutionize membership growth and engagement. Before their major rebranding in 2018, Watersound Club had fewer than 800 members. Today, they boast more than 3,400 members. This extraordinary growth followed a $52 million expansion project that created the Camp Creek amenities in 2023. What makes this transformation so powerful? Mark Diedrich of Kuo Diedrich Chi, the architecture firm behind the project, noted that before the Camp Creek additions, “wellness was almost non-existent for members.” Yet this investment in wellness “likely drove membership or, at a minimum, added a lot of value to an existing, growing membership.”
The expansion wasn’t modest – it added a two-story, 11,000-square-foot wellness center and a 75-room inn. This comprehensive approach to member experience created a powerful draw across all demographics. For fitness enthusiasts, Camp Creek includes group exercise rooms, functional fitness training spaces, and cardio and strength training areas. Adults enjoy access to a heated pool, steam rooms, and saunas. For families, there’s a resort-style pool with a lazy river and waterslide, a zero-entry activity pool, and barbecue dining. The club even incorporated sports amenities including a basketball half-court, grass sports fields, eight lighted pickleball courts, and eight lighted tennis courts. This multi-generational approach ensures something for everyone.
Jean Capps, general manager at Watersound, explained the impact: “This expansion has redefined the way our members engage with the club, as the amenities complement the world class Watersound Club golf experience. The additions have significantly enhanced the membership experience’s lifestyle component.” The Camp Creek Inn serves as both an architectural anchor and a practical solution for members hosting visitors, providing what Capps described as “fifth, sixth and seventh bedrooms when company comes to town.” The results speak for themselves. Capps reported “an immediate effect with a more than 30% lift in revenues.” Even more impressive, “Membership interest has increased remarkably, and existing members are more deeply engaged. They don’t just view their club as a golf destination, but as a comprehensive retreat for wellness, social connection and relaxation.”
This case study offers valuable lessons for any club seeking revitalization. First, recognize that modern members seek more than traditional golf amenities – they want comprehensive lifestyle experiences. Second, thoughtful design that connects generations rather than separating them creates a more vibrant community. Finally, investing in wellness isn’t just about following trends – it fundamentally transforms how members engage with their club. The Watersound story demonstrates that bold investment in wellness and lifestyle amenities can dramatically expand membership, increase revenue, and create deeper, more meaningful engagement with existing members – transforming a club from a single-purpose destination to a vital part of members’ lives.
Now that I pulled out some highlights, let’s dive into the article.
Watersound Club’s lifestyle and wellness rebrand by Chris Lewis in Golf Inc Magazine. May 9th, 2025
Before major rebranding in 2018, Watersound Club in Inlet Beach, Florida, had fewer than 800 members. It now has more than 3,400 members, following a $52 million expansion project that led to the creation of its Camp Creek amenities in 2023.
The expansion added a two-story, 11,000-square-foot wellness center and the 75-room Camp Creek Inn.
Before the Camp Creek additions, “wellness was almost non-existent for members,” said Mark Diedrich of Kuo Diedrich Chi, the architecture and design firm that oversaw the project.
“Wellness likely drove membership or, at a minimum, added a lot of value to an existing, growing membership,” Diedrich said.
Designed to appeal to every demographic, Camp Creek includes group exercise rooms, a functional fitness training room and a cardio and strength training area. Watersound Club members also have use of an adults-only heated pool and men’s and women’s steam rooms and saunas.
For families, the new Camp Creek area includes a resort-style pool with a lazy river and a waterslide, as well as a zero-entry activity pool and a barbecue dining venue. There is also a basketball half-court, grass sports fields, eight lighted pickleball courts and eight lighted tennis courts.
“This expansion has redefined the way our members engage with the club, as the amenities complement the world class Watersound Club golf experience,” said Jean Capps, general manager. “The additions have significantly enhanced the membership experience’s lifestyle component.”
Camp Creek Inn acts as an anchor between the wellness center and Central Park, a peaceful central area where members can assemble, socialize or simply relax. The inn has provided members with “fifth, sixth and seventh bedrooms when company comes to town,” Capps said.
Diedrich is especially enthusiastic about two aspects of the project. First, the club has something for all ages, from older adults striving to remain in shape or rehabilitate to children who just want to have fun in the lazy river or on a water slide. Meanwhile, parents benefit too, as they have many fitness and wellness options, as well as a place to gather, socialize and have fun while their children are entertained.
“The Wellness Center’s design has created a sophisticated backdrop for the pool complex and an axial anchor for the primary public parkway between the sports amenities and the Camp Creek Inn, which overlooks Camp Creek Golf Course,” Diedrich said.
Capps said the Camp Creek amenities have significantly elevated the Watersound Club member experience.
“We’ve seen an immediate effect with a more than 30% lift in revenues,” Capps said. “Membership interest has increased remarkably, and existing members are more deeply engaged. They don’t just view their club as a golf destination, but as a comprehensive retreat for wellness, social connection and relaxation.”
Thanks for tuning into today’s episode. Come back next week for more on Experience in Clubhouse Design Podcast.

 

The Virtuous Cycle: Financial Strategy and Member Experience in Modern Private Golf Clubs

Episode 089

Welcome to the Experience in Golf Clubhouse Design podcast, where we uncover the fascinating world of golf clubhouse design and its profound influence on member lifestyles. Join us as we delve into the realms of architecture and interior design, unveiling the concepts and details that contribute to the success of a golf clubhouse and resort. Together, we’ll explore the intricate aspects of golf proshop design, fitness facilities, and dining experiences, and discover how these elements shape the ultimate golfing experience. Today, we’re talking about money—but not just any kind. We’re exploring how private golf clubs are financially thriving post-pandemic, the strategic governance that keeps them on track, and how this financial health translates into exceptional member experiences and better clubhouse design decisions. We are diving into an article in Golf Inc. titled “What’s driving P and L at private golf clubs?” by Chris Lewis.
The pandemic dramatically transformed how we think about leisure, work, and community spaces. When COVID-19 restrictions limited traditional social venues, private golf clubs experienced something remarkable – a membership surge unlike anything seen in decades. Golf, being an outdoor activity where social distancing comes naturally, suddenly became not just a hobby but a sanctuary. Club membership waitlists grew exponentially, with many exclusive clubs reporting 200% to 300% increases in applications. This wasn’t just people looking for a place to play golf; this was people seeking community during an isolating time. What we’ve witnessed is the emergence of the golf club as the quintessential “third place” – a concept sociologists use to describe important social environments beyond home and workplace. With remote work blurring the lines between professional and personal life, clubs have evolved from weekend retreats to daily hubs of activity.
Members aren’t just arriving for tee times anymore. They’re coming earlier, staying later, and using the clubhouse in entirely new ways. This shift has profound implications for clubhouse design and functionality. The traditional model of a formal dining room and locker facilities no longer suffices. Today’s clubs are seeing demand for all-day, multifunctional spaces. Morning coffee stations transition to afternoon work areas where members can take Zoom calls between rounds. Casual dining areas accommodate both business lunches and family dinners. Lounge spaces feature charging stations, comfortable seating for socializing, and flexible arrangements that adapt throughout the day. Perhaps most telling is how usage patterns have changed. Pre-pandemic, many clubs saw distinct usage peaks – weekend mornings for golf, Friday evenings for dinner. Today, the activity curve has flattened, with consistent usage throughout the week. Members are treating clubs as extensions of their living rooms and home offices, creating a steady flow of activity from sunrise to sunset.
Architects and designers are responding by reimagining traditional spaces. The stuffy card room has evolved into multi-use lounges with comfortable seating arrangements that facilitate both conversation and laptop work. Dining areas feature a mix of traditional tables, high-tops, and bar seating to accommodate various social preferences. Outdoor spaces have become premium real estate, with expanded patios, fire pits, and covered areas allowing for year-round use. What’s particularly interesting is how this shift affects the entire member experience. When people spend more time at the club, they expect more from it – better Wi-Fi, more varied food options, comfortable workspaces, and activities for family members of all ages. The clubhouse is no longer just a place to change shoes and grab a sandwich; it’s become a lifestyle hub demanding thoughtful, flexible design solutions.
The financial equation at private golf clubs has shifted dramatically in recent years, creating what industry veteran Peter Nanula aptly calls “a rising tide that lifts all boats.” This tide begins with membership growth – the fundamental engine driving club prosperity. When membership rosters expand, the financial impact is both immediate and substantial. Every new member brings initiation fees that bolster capital reserves, plus ongoing dues that enhance operating budgets. But the real magic happens in the multiplier effect – more members generate increased spending across all revenue centers, from food and beverage to pro shop sales, guest fees, and programming. As Nanula explains in the Golf Inc. article, “More members means more dues revenue, which enables more services, better course conditions, enhanced amenities, and improved staff compensation.” This creates a positive feedback loop where financial health enables superior experiences, which in turn attracts more members.
For clubhouse design and operations, this financial uplift creates both opportunities and imperatives. With stronger balance sheets, clubs can invest in the facility upgrades that today’s members expect. We’re seeing renovation projects that might have been deferred for years suddenly moving forward – updated locker rooms, expanded casual dining venues, modernized fitness facilities, and family-friendly spaces. What’s particularly interesting is how these design decisions are increasingly shaped by demographic considerations. The membership surge isn’t just about quantity – it’s bringing younger demographics into the club ecosystem. Millennials now represent the fastest-growing membership segment at many clubs, and they bring distinctly different expectations than previous generations.
These younger members seek diversity in their club experience. Golf remains central, but it’s just one component of what they value. They expect modern fitness facilities with the latest equipment and class offerings. They want casual dining options with contemporary menus and craft beverage programs. They’re looking for programming that engages their entire family, from kids’ activities to social events. From a design perspective, this requires a fundamentally different approach to space planning and amenities. The formal dining room that might have been the centerpiece of a clubhouse twenty years ago now shares importance with casual gathering spaces, outdoor dining areas, and multifunctional rooms that can host everything from wine tastings to children’s birthday parties.
Technology integration has become non-negotiable as well. Robust Wi-Fi throughout the property, mobile ordering capabilities, digital communications, and smart building systems aren’t luxuries anymore – they’re baseline expectations for the modern member. When clubs have healthy financials, they can invest in these digital transformations that significantly enhance the member experience. Perhaps most significant is how financial prosperity enables clubs to break free from reactive, short-term thinking. Clubs with strong membership demand and healthy reserves can develop comprehensive master plans that look five, ten, even twenty years ahead. They can sequence facility improvements strategically rather than addressing only the most urgent needs.
This long-range planning leads to more cohesive, thoughtful design solutions – clubhouses that evolve purposefully rather than through a series of disconnected projects. When the membership engine is running smoothly, the entire club benefits from the ability to design for future needs rather than simply patching current problems. When we talk about governance in private golf clubs, we’re really examining two distinct approaches – operational governance and strategic governance. While they sound similar, the difference between them can determine whether a club merely survives or genuinely thrives over the long term. Operational governance focuses on the day-to-day management – addressing immediate concerns, monitoring current budgets, and maintaining existing facilities. It’s necessary, but limited in scope. Strategic governance, by contrast, takes the long view – creating vision, establishing multi-year plans, and making decisions today that will benefit the club for decades to come.
The challenge many clubs face stems from their board structure. With directors typically rotating every few years, institutional knowledge can be lost, and the temptation to focus on short-term wins becomes strong. As Chris Davis points out in the Golf Inc. article, this rotation often creates a pattern where “each board wants to leave its mark,” sometimes at the expense of consistent, long-term development. Clubs that excel in strategic governance typically share several best practices. First, they prioritize educating both board members and the general membership about capital funding models. When members understand the relationship between dues structures, capital reserves, and facility maintenance, they’re more likely to support necessary investments rather than pushing for artificially low dues that ultimately compromise the club’s future.
Second, successful clubs create and maintain multi-year strategic plans that transcend individual board tenures. These plans become living documents that guide decision-making regardless of who sits on the board. They establish clear priorities for capital improvements, membership development, programming evolution, and financial targets that keep the club moving forward consistently. Third, these clubs often implement governance structures that ensure continuity. This might mean staggered board terms, formalized transition processes, or standing committees with longer-serving members who maintain the thread of institutional knowledge. Some clubs have even moved to professional boards that include outside experts in finance, hospitality, or real estate development alongside member representatives.
The impact of strategic governance on clubhouse design cannot be overstated. When a club commits to a coherent long-term vision, design decisions become more intentional and integrated. Rather than a series of reactive renovations – updating a locker room one year, expanding the dining room the next – the club can develop a comprehensive master plan that addresses how spaces relate to each other and how the facility will evolve over time. This approach leads to clubhouses that feel purposeful rather than piecemeal. Architectural styles remain consistent. Traffic flows work harmoniously. Spaces transition logically from one to another. The entire property reflects a unified vision rather than the changing priorities of successive boards.
Perhaps most importantly, strategic governance creates the stable foundation necessary for truly innovative design choices. When clubs operate from a position of financial security and long-range planning, they can explore forward-thinking concepts – flexible spaces that adapt to changing usage patterns, sustainable systems that reduce operating costs over time, or distinctive architectural elements that become signature features of the property. The most successful clubs view their facilities not as fixed assets but as evolving environments that should anticipate member needs rather than merely responding to them. This proactive approach requires the kind of consistent, visionary leadership that only strategic governance can provide. Today’s progressive golf clubs are discovering that collective power yields exceptional results, especially when it comes to operational efficiency and technology adoption. One of the most significant trends reshaping club finances is the strategic use of group purchasing organizations, or GPOs. These collaborative networks allow independent clubs to leverage collective buying power typically reserved for large corporate entities.
As Matthew Galvin notes in the Golf Inc. article, many clubs are joining forces through GPOs to secure substantial discounts on everything from food and beverage supplies to furniture, fixtures, and equipment. This approach can reduce operational expenses by 10-15% without sacrificing quality – a considerable sum when you’re managing multimillion-dollar budgets. Beyond purchasing power, forward-thinking clubs are embracing sophisticated software solutions that streamline operations and provide crucial business intelligence. Platforms like Club Benchmarking allow management to compare their performance metrics against industry standards, identifying opportunities for efficiency and growth. Meanwhile, comprehensive club management systems from providers like Jonas and Clubessential integrate everything from member communications to inventory management, event planning, and financial reporting.
The real magic happens when clubs combine these efficiency tools with strategic financial planning. Rather than pocketing the savings, visionary clubs redirect these funds into enhancing member experiences through thoughtful design improvements. This is where we see the direct connection between operational efficiency and physical transformation. Consider the case of one Midwestern club that used software analytics to identify underutilized dining spaces during certain times of day. By reconfiguring these areas into flexible zones that transform from casual breakfast spots to afternoon coworking spaces to evening social lounges, they maximized both space utility and member satisfaction. The project was funded entirely through operational savings achieved through smarter purchasing and inventory management.
Another efficiency advantage comes through accelerated decision-making. When clubs utilize robust data systems, leadership can quickly evaluate the financial impact of proposed design changes or facility additions. Rather than months of committee deliberations with incomplete information, boards can make informed decisions based on accurate projections and real usage patterns captured through their management software. This speed-to-implementation advantage allows clubs to respond more nimbly to emerging member preferences. When survey data shows growing interest in wellness amenities, for instance, clubs with efficient systems can fast-track projects like meditation gardens, enhanced fitness centers, or spa renovations because they have both the financial resources and the decision-making infrastructure to move quickly. Technology integration itself has become a critical design consideration, with smart clubhouses incorporating everything from automated climate controls to sophisticated audio-visual systems. The cost savings from operational efficiencies often fund these technological upgrades, creating spaces that feel both timeless in design and thoroughly contemporary in functionality.
Perhaps most importantly, clubs that master the efficiency equation gain the freedom to invest in design elements that truly differentiate their facilities – signature architectural features, premium materials, custom furnishings, or artistic installations that would otherwise stretch budgets beyond comfort. By running leaner operations through smart purchasing and technology, clubs can direct resources toward the distinctive touches that transform good clubhouses into extraordinary ones. Let’s turn our attention to what truly makes a club successful in the long term – putting people at the center of every decision. The most financially sound clubs recognize that numbers on spreadsheets are merely a reflection of how well they’re serving their members’ needs and evolving lifestyles.
Chris Laver and Dan McLaughlin make a compelling point in the article that regular, meaningful engagement with members is non-negotiable. The most successful club managers are those who make it a priority to interact with members weekly, not just through formal surveys, but through genuine conversations in the dining room, on the patio, or during events. This consistent feedback loop allows clubs to stay responsive to shifting preferences and address small concerns before they become major issues. This human-centered approach has profound implications for clubhouse design. The most successful clubs now incorporate spaces specifically engineered to facilitate these informal interactions. Think conversation-friendly seating areas strategically placed near high-traffic zones, indoor-outdoor transitional spaces where members naturally gather after rounds, and bar designs that encourage interaction between staff and members rather than creating barriers.
One club renovated their traditional formal lobby into what they call a “living room” – complete with comfortable seating clusters, a coffee bar that transitions to cocktails in the afternoon, and subtle lighting that makes members want to linger. This space has become the heart of member-to-management interaction, where the general manager and staff regularly gather feedback that shapes everything from menu offerings to facility improvements. Perhaps the most significant shift we’re seeing is the explosive growth of non-golf programming. Today’s members, particularly those with families, are seeking a comprehensive lifestyle experience that extends far beyond the fairways. Clubs that once offered golf and perhaps tennis are now expected to provide diverse programming ranging from culinary events to youth activities, wellness offerings to intellectual enrichment.
This programming evolution demands incredible flexibility in clubhouse design. Spaces must transform effortlessly from one function to another throughout the day. A morning yoga studio becomes an afternoon kids’ art space and transitions to an evening wine tasting venue. Dining areas need to accommodate everything from casual post-round gatherings to formal business lunches to family celebrations. Family-friendly design elements have become particularly crucial as clubs compete for memberships from younger demographics with children. Kid-specific zones, teen lounges, family pool areas with thoughtful amenities, and multi-generational activity spaces are no longer nice-to-haves but essential components of successful clubs. Take the example of one East Coast club that transformed an underperforming formal dining room into a dynamic community space. During school breaks they host STEM camps and craft workshops for kids during the day, cooking classes for adults in the evening, and weekend family movie nights with casual dining options. The space was redesigned with sound absorption features, durable yet elegant finishes, modular furniture, and state-of-the-art technology infrastructure to support these diverse uses.
This shift toward programmable, flexible spaces isn’t just about accommodating today’s needs – it’s about future-proofing club facilities for generations to come. By creating environments that can adapt to changing member preferences without constant renovation, clubs build both financial sustainability and community loyalty simultaneously. The most successful clubs recognize that while golf may be their foundation, the complete lifestyle experience they create is what truly binds members to the community for the long term. When clubhouse design facilitates this inclusive, multigenerational approach, the financial benefits follow naturally through increased usage, higher retention, and a strengthened reputation that attracts new members.
When we examine the most successful private clubs today, we’re witnessing what Peter Nanula aptly calls a “virtuous cycle” in action. This self-reinforcing loop creates momentum that propels clubs toward long-term prosperity and excellence. Let me break down how this works. It begins with creating exceptional member experiences through thoughtful facilities, responsive service, and engaging programming. These positive experiences increase member satisfaction and generate enthusiastic word-of-mouth among their social circles. This natural advocacy attracts prospective members who recognize the unique value proposition. As membership rosters grow, the club enjoys increased dues revenue and operational income from food and beverage, events, and amenity usage. This financial uplift provides the resources to reinvest in facilities, staff development, and innovative programming. The reinvestment then elevates the member experience even further, completing and strengthening the cycle.
What makes this cycle truly powerful is its compounding effect. Each improvement in member experience doesn’t just maintain the status quo—it raises expectations and possibilities. A club that renovates its casual dining space might initially see more lunch traffic, but soon members begin to view the club as a remote work location, prompting demand for connectivity improvements and quiet meeting spaces. These enhancements attract professionals seeking a “third place” beyond home and office, bringing new membership demographics with fresh perspectives and needs. The most successful clubs recognize that interrupting this virtuous cycle can have rapid negative consequences. Deferring maintenance, postponing facility updates, or cutting corners on service quality doesn’t simply pause progress—it can trigger a reverse cycle where diminished experiences lead to lower satisfaction, reduced usage, stagnant growth, and ultimately financial constraints that make recovery increasingly difficult.
Today’s clubs are finding that strategic reinvestment in their facilities—both the dramatic, visible projects like course renovations and the behind-the-scenes infrastructure improvements—signals to members that the club is forward-thinking and committed to long-term excellence. This perceived momentum itself becomes part of the member experience, creating confidence in the club’s future and strengthening the community bonds that ultimately drive both social and financial success. The most powerful aspect of this virtuous cycle is that it allows clubs to transcend the traditional trade-off between financial discipline and member experience. Instead of viewing these as competing priorities, visionary clubs recognize them as complementary forces that, when properly aligned, create sustainable prosperity and a thriving club culture for generations to come.
As we draw our discussion to a close today, it’s clear that the relationship between financial strategy and exceptional member experiences isn’t just correlation—it’s causation. The most successful private golf clubs have discovered that sound fiscal management directly enables the thoughtful design and meaningful experiences that members value most. What we’ve explored today reveals a fundamental truth: clubs that understand this connection make better design decisions, create more engaging spaces, and ultimately deliver more value to their members. The post-pandemic surge has given clubs unprecedented opportunities to reinvest in their facilities with purpose and vision rather than merely reacting to immediate needs. Whether through strategic governance that enables long-term planning, leveraging technology for operational efficiency, or creating innovative non-golf programming, today’s thriving clubs are building the foundation for tomorrow’s success. They recognize that each financial decision ultimately manifests in the physical environment members experience daily.
Thank you for joining us on the Experience in Golf Clubhouse Design podcast. If you found value in today’s discussion, please subscribe wherever you get your podcasts and share with colleagues in the industry. Join us next time as we continue exploring the fascinating intersection of design, experience, and community in the world of private golf clubs.

The Clubhouse Behind The Green Jacket: Designing for a Tournament Like The Masters

Episode 088
Welcome to the Experience in Golf Clubhouse Design podcast, where we uncover the fascinating world of golf clubhouse design and its profound influence on member lifestyles. Join us as we delve into the realms of architecture and interior design, unveiling the concepts and details that contribute to the success of a golf clubhouse and resort. Together, we’ll explore the intricate aspects of golf proshop design, fitness facilities, and dining experiences, and discover how these elements shape the ultimate golfing experience. Today, we’re tapping into the energy of one of golf’s most prestigious events—the Masters Tournament. While the players battle it out on the course, we’ll be shifting our focus to what happens just off the fairway—the crucial role the clubhouse plays in making this event not just a championship, but an unforgettable experience.
When you gaze upon Augusta National’s iconic clubhouse, you’re looking at more than just a building – you’re witnessing a piece of American history that predates the game of golf in this country. Originally constructed in the 1850s as a plantation manor called Fruitland Nursery, this stately white structure with its distinctive columns and green roof has become perhaps the most recognizable clubhouse in all of golf. What makes Augusta’s clubhouse particularly special is that it stands as one of the oldest permanent clubhouses in the United States. Unlike many modern facilities built specifically for golf, this building has witnessed the transformation of American society across three centuries, from the antebellum era through two World Wars, and into our modern age.
The clubhouse serves as the symbolic heart of the Masters Tournament. While players compete for glory on Amen Corner and the back nine, it’s the clubhouse that provides the emotional and visual anchor to the entire event. When Bobby Jones and Clifford Roberts selected this property in 1931 to build their dream club, they recognized the manor’s potential to embody the Southern grace and timeless elegance they envisioned for Augusta National. Perhaps no space within those walls holds more mystique than the Champions Locker Room. This hallowed sanctuary is exclusive to those who have claimed the Green Jacket. Past champions share lockers with current ones, creating a physical connection between different eras of golf excellence. Jack Nicklaus’s personal items might rest above Tiger Woods’s gear, a tangible reminder of the tournament’s rich lineage.
The clubhouse’s famed veranda offers a panoramic view of the course’s first tee and 18th green. During tournament week, this becomes prime real estate for media interviews, commentary positions, and hospitality for distinguished guests. The gentle slope from the clubhouse to the course creates a natural theater, positioning the building as both backdrop and viewing platform. Then there’s the Butler Cabin – a separate structure but integral to the clubhouse complex. This unassuming building hosts perhaps the most anticipated ceremony in golf: the Green Jacket presentation. The understated interior deliberately focuses attention on the ritual itself rather than the surroundings, emphasizing tradition over ostentation. What Augusta National understands inherently is that architectural legacy reinforces brand identity. The clubhouse’s plantation style speaks to Southern heritage, while its meticulous upkeep signals precision and excellence – the same values showcased on the perfectly manicured fairways and greens. The building’s unchanging exterior provides continuity in a sporting world constantly chasing the next innovation.
This consistency in architectural identity creates a powerful psychological effect. When players drive down Magnolia Lane toward that white clubhouse, they’re not just arriving at a golf tournament – they’re entering a rarefied atmosphere where history feels present. The clubhouse serves as both the gateway to this experience and its culmination. So I pose this question: How much of a tournament’s prestige is about the course—and how much is actually about the clubhouse that frames it? Augusta demonstrates that while great golf is played on the course, the lasting impression is often shaped by the clubhouse that witnesses it all.
Hosting a major tournament like The Masters transforms a clubhouse from a member sanctuary into a complex operational hub managing extraordinary demands. Let’s examine what makes a clubhouse tournament-ready from an architectural perspective. First, capacity planning becomes paramount. During Masters week, Augusta National must accommodate thousands of patrons, hundreds of media representatives, players, caddies, staff, officials, and VIPs—all with different needs and access requirements. This means the clubhouse and surrounding structures must expand far beyond their normal capacity while maintaining their elegant appearance and functionality. The architectural challenge lies in designing spaces that can flex without feeling temporary. Hidden within Augusta’s seemingly traditional layout are adaptable areas that can transform from intimate member lounges to press briefing rooms, from casual dining to formal reception areas. This requires forethought during initial design or renovation—incorporating movable walls, convertible spaces, and infrastructure that can support multiple configurations.
The back-of-house logistics are where the true architectural ingenuity emerges. Tournament-ready clubhouses require kitchen facilities capable of serving thousands of meals daily, often with multiple menus for different patron levels. Augusta’s food operations during Masters week rival those of a small city, yet they occur largely out of sight. The architecture must accommodate massive cold storage, preparation areas, and service corridors without disrupting the guest experience. These service areas need dedicated access points separate from main entrances—loading docks positioned for efficient deliveries yet concealed from tournament patrons. Waste management systems must handle extraordinary volume while remaining invisible. Staff facilities must accommodate hundreds of additional seasonal employees. All these functional spaces demand careful planning within the architectural footprint. Security considerations fundamentally shape tournament clubhouse design. The architecture must create natural control points, manage visibility, and establish clear zones of access. At Augusta, the clubhouse layout allows for seamless security screening while maintaining the dignified atmosphere. Multiple entrance points with varying clearance levels let players, officials, members, media, and guests flow through different pathways without creating bottlenecks or obvious checkpoints.
Perhaps most critically, tournament clubhouses require specialized spaces that lie dormant much of the year. Broadcast compounds need robust power and data infrastructure. Media centers require multiple interview rooms, workstations, and transmission capabilities. Players need private preparation areas, while sponsors demand premium hospitality venues. Tournament operations need command centers with comprehensive monitoring capabilities. The integration of indoor and outdoor spaces becomes essential when hosting thousands. Augusta’s design brilliantly connects the clubhouse interior to exterior gathering areas through the iconic veranda and carefully placed terraces. These transitional spaces extend the functional capacity while maintaining the intimate feel. Architectural elements like covered walkways, garden rooms, and permanent pavilions create a seamless flow between built environment and landscape.
Weather contingency planning also influences architectural decisions. Tournament clubhouses must accommodate sudden crowd movements during weather delays without creating congestion. This requires generous circulation paths, multiple egress points, and covered areas that can shelter patrons temporarily. Perhaps most impressively, the clubhouse must perform all these functions while still honoring its original purpose. Despite the operational transformation, Augusta’s clubhouse never loses its identity as a gracious Southern manor. This delicate balance is achieved through architectural restraint—keeping service areas discreet, technology hidden, and operational necessities camouflaged behind classic design elements. A tournament-ready clubhouse truly functions as multiple venues simultaneously: it’s a five-star hotel for players, a broadcast center for media, a premium restaurant for patrons, a command center for operations, and a private retreat for members—all while appearing to be simply an elegant clubhouse. This architectural feat requires vision, precision, and an understanding that the best design solutions are often the ones nobody notices.
When we step inside Augusta National’s clubhouse, we’re experiencing a masterclass in balancing tradition with functionality. The interior design doesn’t just serve aesthetic purposes—it creates an atmosphere that communicates Augusta’s unique position in golf history while meeting the demands of a world-class tournament. The Southern charm begins with materiality. Augusta employs rich hardwoods throughout—primarily oak and walnut—that have aged gracefully over decades. These woods appear in paneled walls, substantial trim work, and traditional furnishings that evoke plantation-era craftsmanship. The color palette remains deliberately subdued, with creams, hunter greens, and wood tones dominating. This restraint creates a sense of timelessness that newer clubhouses often struggle to achieve. Yet within this traditional framework, Augusta maintains an understated exclusivity. The furnishings exemplify this balance—they’re custom-crafted to appear classically elegant rather than ostentatiously luxurious. Chairs and sofas feature quality upholstery in subtle patterns, designed for both comfort and longevity. Tables are substantial and traditional, with minimal ornamentation. The effect is one of quiet confidence rather than showy opulence.
Lighting design plays a crucial role in establishing the clubhouse atmosphere. Augusta relies heavily on natural light filtering through expansive windows during daytime hours, supplemented by traditional fixtures—brass table lamps, discreet chandeliers, and wall sconces—that create pools of warm illumination rather than uniform brightness. This approach creates natural gathering areas and establishes a sense of intimacy within larger spaces. The curated artwork throughout the clubhouse tells the story of Augusta and golf history without overwhelming the spaces. Oil paintings of past champions, landscapes of the course through different eras, and carefully selected memorabilia create a narrative that unfolds as one moves through the building. Unlike corporate settings with rotating collections, Augusta’s art installations feel permanent and purposeful—each piece having earned its place.
Floor coverings reinforce the traditional character while addressing practical concerns. Oriental rugs define seating groups and add visual warmth, while being durable enough for tournament foot traffic. In higher-traffic areas, the clubhouse transitions to hardwood or stone flooring that can withstand increased wear while maintaining the elegant aesthetic. What truly sets Augusta’s interior design apart is its strategic space zoning. The Champions Locker Room exemplifies this approach—it’s positioned for privacy yet accessibility, decorated more richly than general areas but without ostentation. The wood lockers themselves are modestly sized rather than lavish, honoring the egalitarian spirit of golf while acknowledging achievement through subtle details like nameplate design and positioning. The dining spaces demonstrate similar thoughtfulness, with graduated levels of formality. The main dining room maintains a formal character with white tablecloths and traditional service elements, while other dining areas offer more casual settings. This variety acknowledges the different needs throughout tournament week—from quiet player meals to celebratory gatherings.
The Butler Cabin, famous for the Green Jacket ceremony, represents perhaps the most carefully designed space. Its interior strikes a perfect balance—formal enough for television broadcast yet intimate enough to feel like a private club setting. The seating arrangement, backdrop, and lighting have been meticulously planned to create television history annually while appearing effortlessly traditional. This interior design approach directly affects the psychological experience of everyone who enters. For players, the clubhouse offers familiar comfort that calms pre-tournament nerves while simultaneously reinforcing the tournament’s prestige. For members, it provides a sense of belonging to something greater than themselves. For guests, it creates an atmosphere of respectful appreciation rather than awestruck tourism. Augusta’s interior design teaches us that true luxury in clubhouse design isn’t about lavish materials or trendy aesthetics—it’s about creating spaces that respect tradition, function beautifully under pressure, and make everyone who enters feel part of golf’s continuing story. When a clubhouse achieves this balance, it doesn’t just house a tournament; it becomes integral to the tournament’s identity.
During Masters week, Augusta National undergoes a remarkable transformation that dramatically affects the member experience. What’s most fascinating is how the clubhouse—typically a sanctuary for members—becomes the nucleus of a global sporting event while still maintaining its essential character. For regular members of Augusta, tournament week represents a significant deviation from normal club operations. The familiar becomes suddenly unfamiliar as their clubhouse transforms into a command center for one of golf’s most watched events. Areas that normally offer quiet respite become bustling media zones. Dining rooms that typically serve intimate member meals now accommodate champions, dignitaries, and tournament officials. Even the locker rooms undergo a metamorphosis, with the regular member facilities often repurposed for tournament needs. This transformation requires thoughtful design adaptations that manage this dual identity. Augusta has perfected the art of creating flexible spaces that can expand or contract as needed. Movable partitions, convertible rooms, and modular furnishing systems allow areas to shift functions seamlessly. Importantly, these systems are designed to leave minimal evidence of their temporary nature—maintaining the clubhouse’s dignified appearance even during its most demanding week.
What sets Augusta apart from many venues is how it preserves sacred member spaces even during the tournament. The club maintains certain areas as member-only sanctuaries throughout the event—private dining alcoves, selected lounges, and reserved viewing areas that remain exclusively accessible to members. These protected spaces are crucial to preserving the club’s member-first culture amid the tournament spotlight. Compare this approach to Pinehurst Resort, which takes a different but equally effective strategy. When hosting major championships, Pinehurst embraces its resort identity by treating members as privileged insiders rather than displaced regulars. Their clubhouse design features purpose-built spaces that activate specifically during tournaments—dedicated member pavilions and hospitality areas that actually enhance the member experience during major events rather than diminishing it.
Pebble Beach offers yet another model. Their clubhouse was deliberately designed with tournament hosting as a core function, featuring separate wings that can operate independently. This allows regular member activities to continue in certain areas while tournament operations occupy others, minimizing disruption while maximizing functionality. Perhaps most impressive is how these clubs manage the aftermath. Augusta’s clubhouse is designed for rapid restoration to member-normal conditions. Hidden storage areas house regular furnishings during tournament week. Flooring and wall coverings are selected specifically for their resilience to temporary conversions. Mechanical systems are engineered to handle peak capacities during the tournament, then scale back efficiently for regular operations.
The back-of-house areas—rarely seen but critically important—feature expanded capacity for tournament week. Catering kitchens, staff facilities, and service corridors are designed with flexible capabilities that can expand for the tournament crush, then contract for more intimate regular operations. This infrastructure planning represents some of the most sophisticated aspects of tournament-ready clubhouse design. For members, this temporary transformation becomes part of their club’s identity and tradition. Many members actually embrace their role as hosts, viewing their temporary displacement as a contribution to golf’s traditions rather than an inconvenience. The most successful tournament clubhouses acknowledge this sentiment through design elements that celebrate member pride in hosting, creating spaces where members can witness the transformation of their club into a global stage.
For clubs with aspirations to host prestigious tournaments, the journey begins long before the first bid is submitted. Infrastructure readiness forms the foundation of tournament hosting capability. This means developing a clubhouse with flexible capacity—spaces that work efficiently for day-to-day operations but can expand seamlessly when needed. The electrical systems, plumbing, and HVAC must all be designed with peak capacity in mind, potentially handling triple or quadruple the normal daily load during tournament weeks. Tradition-building cannot be rushed or manufactured. It requires intentional curation of your club’s unique story and heritage. Even newer facilities can establish distinct traditions through consistent member experiences, thoughtful preservation of club milestones, and the creation of signature spaces that become identified with your venue. Tournament committees look for clubs with a clear identity—one that will add character to their event rather than just providing a generic backdrop.
Media accommodations have become increasingly critical in the digital age. Today’s tournament-ready clubhouse must incorporate dedicated press areas with high-speed connectivity, multiple power sources, and clear sightlines to key course features. Consider incorporating spaces that can be temporarily converted into broadcast booths, interview rooms, and media workstations without disrupting the architectural integrity of the building. Perhaps most important is spatial versatility. The modern tournament clubhouse requires rooms that can serve multiple functions throughout the event week. Dining areas that convert to player lounges. Conference rooms that transform into scoring headquarters. Even outdoor spaces need this adaptability—patios that can accommodate sponsor pavilions or member viewing areas as needed.
This level of functionality demands architectural planning that begins years—sometimes decades—before hosting ambitions materialize. The most successful tournament venues embed this versatility into their initial design or strategic renovations. Augusta’s clubhouse underwent several carefully planned expansions over decades, each maintaining the building’s character while enhancing its capabilities. Pebble Beach deliberately constructed wings that could operate independently, allowing tournament functions to coexist with member activities. Remember that most unsuccessful tournament bids fail not on the quality of the golf course, but on the limitations of the supporting facilities. A clubhouse that demonstrates thoughtful anticipation of tournament needs sends a powerful message about your club’s readiness to step onto golf’s biggest stages.
As our time in the Augusta National clubhouse draws to a close, it’s worth reflecting on the invisible architecture of success that underpins an event like The Masters. While millions watch the drama unfold on pristine fairways, few recognize how the clubhouse quietly orchestrates the experience behind the scenes. This balance of logistics, legacy, and lasting impressions is the true hallmark of excellence in tournament venue design. The most revered clubhouses in golf aren’t just beautiful buildings—they’re functional machines disguised as timeless sanctuaries. They manage immense complexity while making it all appear effortless, much like the swing of a champion golfer. What Augusta National teaches us is that greatness in clubhouse design isn’t merely about grandeur. It’s about creating spaces that honor tradition while meeting modern demands, that serve practical purposes while telling compelling stories, and that can transform for tournament week while preserving their essential character.
Thank you for tuning in to our episode on golf clubhouse design, where we delved into the fascinating world of architecture, interior design, and member lifestyle impact. We hope you’ve gained valuable insights into the key elements that contribute to a successful golf clubhouse and resort experience. Remember to subscribe and join us for our next episode!

 

Influential Women in Golf – Call for Entries

Episode 087
Welcome to the Experience in Golf Clubhouse Design podcast, where we uncover the fascinating world of golf clubhouse design and its profound influence on member lifestyles. Join us as we delve into the realms of architecture and interior design, unveiling the concepts and details that contribute to the success of a golf clubhouse and resort. Together, we’ll explore the intricate aspects of golf proshop design, fitness facilities, and dining experiences, and discover how these elements shape the ultimate golfing experience.
Today’s episode is a bit different—but incredibly important. We’re spotlighting a call for nominations that celebrates the contributions of women in the golf industry: The Hilda Allen Award, presented by Golf Inc. Magazine. This is your chance to recognize the trailblazers—the visionaries—who are shaping the future of golf, both for the industry at large and for women across the profession.
Last year, Golf Inc. honored five exceptional women with the Hilda Allen Award. The year before that, ten more were recognized. These awardees are now being inducted into a growing Hall of Fame that acknowledges the long-term impact of their leadership. But now, the search begins for the 2025 class of honorees. And that’s where you come in. The call is open for nominations—women who stand out in golf, not just because of where they work or the titles they hold, but because of what they’ve contributed. Past honorees have included course owners and operators, CEOs, COOs, merchandisers, architects, and founders of programs that uplift women in the sport and business of golf.
If someone comes to mind—a leader who’s championed growth, innovation, or inclusivity in the golf world—this is your chance to spotlight them. To nominate someone, all you need is their name, title, company, and a brief explanation of why you believe they deserve this recognition. It can be based on a lifetime of service, or even a remarkable accomplishment in recent years. Send your nomination by Friday, April 11, 2025 to Michelle Weyenberg, Editorial Director of Golf Inc. Magazine. Her email is michelle.w@crittendenresearch.com. You can also reply directly to the nomination email if you’ve received it.
Let’s make sure the women shaping the future of golf are seen, supported, and celebrated. Thank you for tuning in to our episode on golf clubhouse design. Today, we took a short detour to honor the leaders behind the scenes—women whose work uplifts the golf industry as a whole. Join us for our next episode!

 

The Rise of Urban Golf: Five Iron Golf’s Expansion into Nashville

Episode 086

Welcome to the Experience in Golf Clubhouse Design podcast, where we uncover the fascinating world of golf clubhouse design and its profound influence on member lifestyles. Join us as we delve into the realms of architecture and interior design, unveiling the concepts and details that contribute to the success of a golf clubhouse and resort. Together, we’ll explore the intricate aspects of golf pro shop design, fitness facilities, and dining experiences, and discover how these elements shape the ultimate golfing experience. Today, we’re exploring an exciting development in the golf world that’s reshaping how we think about the sport and its spaces. Five Iron Golf has announced its expansion into Nashville, with a new location set to open in Summer 2025. This move represents far more than just another venue opening – it signals a significant shift in how golf experiences are being reimagined for urban environments.
As traditional golf continues to evolve, these urban golf concepts are creating fresh pathways for engagement with the sport. Throughout today’s episode, we’ll examine what Five Iron’s Nashville expansion tells us about the changing landscape of golf, how these urban venues are designed differently from traditional clubhouses, and what this might mean for the future of golf clubhouse design everywhere.
The evolution of golf has taken a fascinating turn in recent years with the emergence of urban golf concepts, and at the forefront of this movement stands Five Iron Golf. Founded in 2017 in New York City, Five Iron was born from a simple yet revolutionary idea: bring golf into the urban core where space constraints typically make traditional golf impossible. What began as a single location in Manhattan has rapidly expanded to over 15 locations across major metropolitan areas including Chicago, Baltimore, Las Vegas, and Pittsburgh. This aggressive growth trajectory speaks to the latent demand that existed for accessible golf experiences in urban environments where traditional courses are either too distant or too exclusive for many city dwellers. Five Iron differentiates itself through a unique triple-threat approach. First, there’s the technology component – high-definition golf simulators powered by TrackMan technology that offer precise feedback and the ability to play virtual rounds on the world’s most famous courses. This isn’t just about entertainment; it’s serious golf that allows for meaningful practice, lessons, and skill development regardless of weather or time constraints.
Second is the entertainment factor. Unlike traditional driving ranges or courses, Five Iron venues feel more like social destinations. They feature full-service bars, chef-driven food menus, and additional games and activities that create a vibrant atmosphere where golf is just one part of the social experience. The spaces are designed to be energetic, with music playing and multiple screens showing sports – a stark contrast to the hushed tones of traditional golf environments. The third pillar is accessibility. Five Iron has stripped away many of the barriers that have historically made golf exclusive – there’s no dress code, equipment is provided, and the environments are deliberately designed to welcome beginners alongside seasoned players. This democratization of golf resonates strongly with younger generations who value experiences that are informal yet high-quality.
This urban golf model represents a significant shift in how we think about the sport. Traditionally, golf has been associated with vast expanses of green space, lengthy time commitments, and often suburban or rural settings. The urban golf movement, pioneered by companies like Five Iron, TopGolf, and others, brings golf into city centers where young professionals live and work. For millennials and Gen Z populations, these venues solve multiple problems simultaneously. They address the time constraint issue by offering golf experiences that can fit into a one or two-hour window rather than demanding half a day. They solve the social inclusion problem by creating spaces where non-golfers can participate and enjoy themselves alongside more serious players. Perhaps most importantly, they make golf cool again – rebranding it from what many younger consumers perceived as an outdated pastime to a tech-forward, social experience.
The data supports this shift in perception and participation. While traditional golf saw modest growth during the pandemic, urban golf concepts have been expanding at a much faster rate, with Five Iron’s rapid expansion serving as evidence of market demand. What’s particularly notable is that these venues are drawing substantial percentages of first-time golfers – people who might never have tried the sport in a traditional setting. For traditional golf clubs and resorts, this trend presents both a challenge and an opportunity. Urban golf venues like Five Iron are essentially creating new golfers who may eventually seek out traditional course experiences. However, these new golfers are being conditioned to expect certain amenities, technologies, and social elements that many traditional facilities haven’t historically prioritized.
Now let’s take a closer look at Five Iron Golf’s newest venture – their upcoming Nashville location, set to open in Summer 2025. This expansion represents more than just another dot on the company’s growing map; it signals a strategic move into one of America’s most vibrant entertainment capitals. The Nashville facility will occupy a prime 15,000-square-foot space in the heart of the city’s thriving downtown district, just steps away from Broadway’s famed honky-tonks and music venues. This location wasn’t chosen by accident. Nashville has transformed over the past decade from a country music mecca to a diverse entertainment hub attracting young professionals, corporate relocations, and tourists seeking authentic experiences. What makes this expansion particularly noteworthy is how perfectly Five Iron’s model aligns with Nashville’s existing culture. This is a city that already understands the blend of entertainment, socialization, and activity – from axe throwing venues to bowling lounges, Nashville has embraced the concept of experience-based entertainment. Five Iron Golf’s arrival extends this pattern into the golf space, offering something the local market currently lacks.
The Nashville location will feature 11 state-of-the-art TrackMan simulator bays, a full-service bar emphasizing local craft beers and spirits, and a food menu developed in partnership with a renowned local chef. In a nod to the city’s musical heritage, the space will include subtle design elements that reference Nashville’s musical roots without falling into cliché territory. Perhaps most interesting is how Five Iron plans to integrate with Nashville’s tourism economy. Beyond serving local residents, the company has developed specific programming aimed at bachelor and bachelorette parties, corporate retreats, and convention attendees. With Nashville consistently ranking among the top domestic tourism destinations, especially for celebratory group travel, Five Iron is positioning its new location as an activity that groups can include in their Nashville itinerary.
This approach represents a fundamental shift in how golf venues position themselves. Rather than competing solely with other golf experiences, Five Iron Nashville will compete in the broader entertainment economy, alongside music venues, food tours, and other activities vying for visitors’ time and dollars. From a demographic perspective, Nashville presents a perfect storm of potential customers. The city has experienced massive growth in its millennial population, with many young professionals relocating from larger coastal cities. This demographic typically values experiences over possessions and seeks social activities that can be shared on social media – precisely the audience Five Iron has successfully captured in other markets.
The Nashville location will also serve as a testing ground for new programming aimed specifically at the large number of music industry professionals in the city. Five Iron has hinted at late-night hours and industry nights designed to accommodate the non-traditional work schedules common in the entertainment business. For traditional golf in the Nashville area, Five Iron’s arrival presents both competition and opportunity. The region boasts several prestigious private clubs and public courses, but until now has lacked a modern, accessible urban golf option. Rather than cannibalizing existing golf participation, Five Iron’s model has typically expanded the overall golf market by attracting new players who might eventually transition to traditional courses.
Local country clubs and golf courses are already taking notice. Several have reached out to Five Iron about potential cross-promotional opportunities, recognizing that today’s simulator user might become tomorrow’s club member. This collaborative rather than competitive mindset speaks to the evolving nature of golf as an ecosystem rather than a fragmented industry. When we look at Five Iron’s Nashville expansion in the broader context of golf’s evolution, it becomes clear that the company isn’t just opening another location – it’s strategically positioning itself at the intersection of entertainment, technology, and an activity with deep cultural roots, all within a city known for embracing innovation while respecting tradition.
When we examine Five Iron Golf’s design philosophy, what immediately stands out is their masterful integration of traditional golf elements with thoroughly modern design sensibilities. These spaces aren’t simply indoor golf facilities – they’re carefully crafted environments that balance the technical requirements of golf simulation with the aesthetic and functional needs of a contemporary social venue. At the heart of Five Iron’s spaces are their simulator bays, featuring TrackMan technology that offers precision tracking and analytics that rival or exceed what’s available at most traditional ranges. However, unlike the purely utilitarian approach you might find at a conventional practice facility, Five Iron envelops this technology within thoughtfully designed spaces that prioritize both function and atmosphere. The simulator bays themselves represent a fascinating evolution in golf space design. Traditional driving ranges require vast acreage and are subject to weather constraints, while Five Iron’s compact, climate-controlled bays can be arranged to maximize space efficiency while maintaining privacy and sightlines. Each bay features adjustable lighting that can transition from bright, analytical practice sessions to more ambient settings for social play.
Materials and finishes throughout Five Iron locations reflect this blend of traditional and modern. You’ll find nods to classic clubhouse elements – leather seating, rich wood tones, and carefully selected artwork – but these are complemented by industrial elements like exposed ductwork, concrete floors, and modern lighting fixtures. This creates spaces that feel simultaneously familiar to golfers while remaining approachable to newcomers. The contrast with traditional golf clubhouses couldn’t be more striking. Where conventional clubs often feature formal dining rooms, locker facilities designed for all-day use, and pro shops stocked with equipment and apparel, Five Iron optimizes for flexibility and multiple revenue streams within a more compact footprint. Their spaces transition seamlessly from daytime corporate events to evening social gatherings, with food and beverage programs designed for casual consumption rather than formal dining.
Traditional clubhouses typically separate golf functions from social spaces – practice facilities are outdoors, removed from the main building, while dining and socializing happen in dedicated rooms. Five Iron dissolves these boundaries, creating what designers call “activity adjacencies” that encourage cross-pollination between different uses. Someone might come in for a drink at the bar and end up booking a lesson after watching others play, or a serious practice session might evolve into an impromptu social gathering. The technology integration extends far beyond just the simulator screens. Five Iron locations feature sophisticated audio-visual systems that allow for broadcast of sporting events, custom music programming, and even simulator bay-to-bay competitions. Their proprietary software platform manages reservations, tracks player data, facilitates leagues and tournaments, and enables social connections between members – creating a digital layer that enhances the physical environment.
What can traditional golf facilities learn from Five Iron’s approach to space planning and social engagement? Perhaps the most valuable lesson is flexibility. While many country clubs were designed around rigid programming – separate spaces for separate functions – Five Iron demonstrates how multipurpose spaces can generate more activity and revenue throughout the day. Another key takeaway is their approach to technology integration. Rather than treating technology as merely functional or as an afterthought, Five Iron positions it as central to the experience while ensuring it enhances rather than detracts from the social aspects of golf. Traditional clubs often struggle with this balance, either underinvesting in technology or implementing it in ways that feel disconnected from the overall member experience.
The strategic adjacency of food and beverage to golf activity represents another innovation worth noting. In traditional clubs, refreshment might be available at the turn or after a round, but Five Iron makes it accessible throughout the golf experience. This not only increases revenue but transforms golf from a primarily athletic pursuit to a comprehensive social experience. Perhaps most importantly, Five Iron’s spaces are designed to be inclusive rather than exclusive. Traditional clubhouses often signal their exclusivity through design choices – formal entries, hushed environments, dress codes enforced through architectural cues. Five Iron creates spaces that feel accessible to experienced golfers and newcomers alike, using design to communicate that everyone belongs.
As we look at the evolution of golf facilities, this balance of tradition and innovation, exclusivity and accessibility, practice and play represents the cutting edge of golf space design. Whether these elements will eventually transform traditional clubhouse design or remain primarily in the urban golf sector remains to be seen, but Five Iron’s approach offers valuable insights for anyone involved in creating spaces where golf and social experiences intersect. The urban golf phenomenon we’re seeing with Five Iron Golf isn’t just a passing trend—it represents a fundamental shift in how we might conceptualize golf spaces moving forward. Traditional private clubs and resorts would be wise to take notice, as many of these innovations could significantly influence the next generation of clubhouse design.
Consider how the private club model has remained relatively unchanged for decades. Members typically invest in these spaces for both prestige and experience, with design that often emphasizes tradition over innovation. But as demographics shift and younger generations become the primary membership base, we’re likely to see increased demand for the kind of technology-forward, flexible spaces that Five Iron exemplifies. What might this integration look like? Imagine traditional clubs incorporating dedicated simulator spaces not as afterthoughts or basement additions, but as central features integrated with social areas. These could serve multiple purposes—instruction during off-peak hours, entertainment during social events, and practice options during inclement weather. The key is that these spaces wouldn’t be isolated from the club’s social heart but would become extensions of it.
The data component also offers tremendous potential. Private clubs have historically struggled with making meaningful use of member data beyond billing and reservations. Urban golf concepts demonstrate how tracking performance metrics, facilitating friendly competition, and gamifying the experience can create deeper engagement. Forward-thinking clubs might develop proprietary apps that not only manage tee times but track improvement, suggest personalized practice routines, and connect members with similar playing patterns. Experience-driven design will likely become the central focus rather than simply aesthetic considerations. Successful clubhouses of the future will be measured not just by their architectural beauty but by how effectively they deliver memorable experiences. This means spaces that can transform throughout the day—perhaps functioning as a serious practice facility in the morning, a family-friendly environment in the afternoon, and a sophisticated social venue in the evening.
We’re already seeing innovative clubs experiment with flexible space planning. Instead of the traditional model of dedicated rooms for specific functions—formal dining room, casual grill, meeting rooms, pro shop—more fluid spaces that can adapt to different needs throughout the day and season make economic sense while creating more dynamic environments. Retractable walls, modular furniture systems, and adaptive lighting allow single spaces to serve multiple purposes. Technology integration will extend far beyond just golf simulation. Expect to see augmented reality elements that enhance the dining experience, sophisticated sound zoning that creates different atmospheres in adjacent spaces, and seamless connectivity that allows members to customize their environment through personal devices. The smartest clubs will implement technology that enhances rather than dominates the sensory experience.
The social aspect cannot be overstated. While traditional clubs have always been social institutions, they’ve often structured social interaction around formal events or chance encounters. The new model suggests more intentional design that facilitates both planned and spontaneous social connections. Think flexible seating arrangements that accommodate both private conversations and group gatherings, sightlines that allow people to observe activity without direct participation, and transitional spaces that encourage lingering and interaction. Food and beverage operations will likely continue evolving from formal dining toward more casual, experiential offerings. The success of Five Iron’s model suggests members increasingly value accessibility and atmosphere over formality. This doesn’t mean eliminating fine dining options entirely, but rather creating more varied experiences that align with contemporary eating habits—craft cocktails, shareable plates, and food that complements rather than interrupts social engagement.
Perhaps most significantly, we may see a shift in how golf facilities define their identity. Rather than positioning themselves as primarily golf destinations with ancillary amenities, successful clubs might reframe themselves as lifestyle hubs where golf is one component of a broader value proposition. This subtle reframing acknowledges that for many members, the social and wellness aspects of club membership hold equal importance to the golf itself. The future of golf clubhouse design likely involves a delicate balance—honoring the traditions that give the sport its character while embracing innovations that ensure its relevance. The clubs that navigate this balance successfully will create spaces that feel simultaneously timeless and contemporary, exclusive yet accessible, and traditional yet technologically advanced.
As we’ve explored throughout this episode, Five Iron Golf’s expansion into Nashville represents far more than just another location for this growing brand. It signals a pivotal moment in how we understand and design spaces dedicated to golf in urban environments. What makes this Nashville venture particularly significant is its timing and location. Situated in one of America’s most vibrant entertainment destinations, Five Iron is positioning golf as part of the city’s cultural fabric—not separate from it. This integration of golf into the urban lifestyle, rather than requiring an escape from it, may well represent the future direction for much of the industry. The lessons for traditional golf clubhouses are profound. The emphasis on flexible spaces that can transform throughout the day, technology that enhances rather than dominates the experience, and designs that intentionally foster social connections—these are innovations that could revitalize even the most established clubs and resorts.
Perhaps most importantly, Five Iron demonstrates that expanding golf’s reach doesn’t require abandoning its traditions. Rather, it’s about presenting those traditions in formats that resonate with contemporary lifestyles and preferences. The result isn’t a dilution of golf culture but rather its evolution and expansion. Thank you for tuning in to our episode on golf clubhouse design, where we delved into the fascinating world of architecture, interior design, and member lifestyle impact. We hope you’ve gained valuable insights into the key elements that contribute to a successful golf clubhouse and resort experience. Remember to subscribe and join us for our next episode!

Beyond the Basics: Transforming Your Golf Pro Shop into a Revenue Powerhouse

Episode 085
Welcome to the Experience in Golf Clubhouse Design podcast, where we uncover the fascinating world of golf clubhouse design and its profound influence on
member lifestyles. Join us as we delve into the realms of architecture and interior design, unveiling the concepts and details that contribute to the success of a
golf clubhouse and resort. Together, we’ll explore the intricate aspects of golf pro shop design, fitness facilities, and dining experiences, and discover how these
elements shape the ultimate golfing experience. Today’s episode is all about golf pro shops—not just as retail spaces, but as vital extensions of the club
experience. We’ll be discussing insights from an article titled Elevate Pro Shop Sales by Donna Campbell, published in Golf Inc. magazine. This piece explores
how pro shops can enhance customer engagement and increase revenue through smart merchandising, strategic event planning, and personalized service.
Let’s dive in! Think about the last time you visited a golf pro shop. Was it just a quick stop to grab some tees, or did you find yourself browsing, discovering
new equipment, and engaging with knowledgeable staff? The reality is that pro shops are far more than just retail spaces – they’re essential touchpoints in the
golf club experience. Pro shops serve as the gateway between the parking lot and the first tee, making them prime locations for member engagement and
revenue generation. They’re where relationships are built, equipment expertise is shared, and the club’s brand comes to life through carefully curated
merchandise.
Modern pro shops have evolved beyond basic equipment storage rooms into sophisticated retail environments. They now cater to diverse customer needs, from
the serious golfer seeking performance equipment to the casual visitor looking for branded memorabilia. This evolution represents a significant opportunity for
clubs to enhance their revenue streams while providing valued service to their members. Industry data shows that well-managed pro shops can contribute
substantially to a club’s bottom line. However, success requires more than just stocking shelves with the latest equipment. It demands a strategic approach to
merchandising, customer service, and overall experience design. The most successful pro shops understand their unique position at the intersection of retail and
hospitality. They create an environment where members feel comfortable spending time, seeking advice, and making purchases that enhance their golfing
experience. This combination of commerce and service is what transforms a simple store into an integral part of the club’s identity and financial success.
Let’s explore the art of effective merchandising in your pro shop, where strategic display techniques can transform ordinary inventory into must-have items. The
key lies in creating an environment that not only showcases products but tells a compelling story that resonates with your customers. Start by thinking of your
merchandise displays as dynamic, living elements that should change regularly. A static display quickly becomes invisible to regular visitors, but rotating your
inventory and creating fresh arrangements keeps the space interesting and encourages repeat browsing. Consider moving high-margin items to eye level and
positioning complementary products together to encourage multiple purchases. Seasonal themes provide excellent opportunities for creative merchandising.
During tournament season, create vignettes that showcase performance wear alongside essential accessories. For holiday periods, arrange gift-worthy items in
attractive groupings at various price points, making it easy for customers to visualize complete presents.
Color coordination plays a crucial role in effective merchandising. Group items by color families to create visually appealing displays that draw the eye and
make it easier for customers to find what they’re looking for. This approach works particularly well with apparel, where you can create compelling color stories
that encourage customers to build complete outfits. Don’t overlook the power of lighting and space. Strategic lighting can highlight featured products and
create focal points throughout the shop. Maintain clear pathways between displays and ensure there’s enough room for customers to browse comfortably.
Remember, a cluttered shop can overwhelm customers and diminish the perceived value of your merchandise. Finally, leverage your window displays to their
full potential. These are your 24-hour salespeople, working even when the shop is closed. Change them frequently and use them to showcase new arrivals,
seasonal items, or special promotions. A well-designed window display can draw customers in and set the tone for their entire shopping experience.
One of the most powerful ways to boost pro shop sales is by creating synergy between your merchandise and club events. Every tournament, member social, or
special occasion presents a unique opportunity to drive retail engagement and create memorable shopping experiences. Consider integrating merchandise
credits into tournament entry fees. This not only guarantees sales but also ensures participants visit the shop, where they’re likely to spend beyond their credit
amount. For member-guest events, create special merchandise packages that participants can pre-order, featuring exclusive logo items that commemorate the
occasion. Trunk shows are another excellent way to generate excitement and create urgency around purchasing decisions. Schedule these events to coincide
with ladies’ day, men’s league night, or other regular club gatherings. Partner with vendors to showcase new collections and offer special ordering opportunities.
Make these events feel exclusive by including light refreshments and personal shopping assistance.
Holiday-themed shopping events can transform your pro shop into a destination. Host evening shopping parties where members can enjoy refreshments while
checking off their gift lists. Create gift bundles at various price points, and offer complimentary gift wrapping to add value and convenience. Demo days aren’t
just for equipment sales – they’re perfect opportunities to cross-merchandise related items. When customers try new clubs, ensure you have coordinating
accessories, appropriate attire, and training aids prominently displayed nearby. This creates natural upsell opportunities and helps customers envision complete
solutions for their game improvement goals. Remember to promote these events well in advance through multiple channels. Use email newsletters, club
bulletin boards, and social media to build anticipation. Consider offering early access or special discounts to members who RSVP, creating a sense of
exclusivity while helping you plan inventory levels appropriately.
The layout of your pro shop can make or break your sales performance. Strategic placement of merchandise and thoughtful traffic flow patterns can
significantly increase customer engagement and purchase rates. Let’s explore some proven layout optimization techniques that can transform your retail space.
Start by analyzing your customers’ natural walking patterns. Most shoppers instinctively turn right upon entering a store and follow a counterclockwise path.
Position your highest-margin items and newest merchandise along this primary traffic flow. Place eye-catching displays at key decision points where customers
naturally pause or change direction. Creating clear sight lines throughout the store is crucial. Avoid tall fixtures in the center of the space that might block
visibility. Instead, use graduated heights with taller fixtures along the walls and lower displays in the middle. This allows customers to easily navigate the space
while maintaining a clear view of different merchandise zones.
Consider creating designated zones for different product categories – equipment, apparel, accessories, and seasonal items. But don’t let these zones become
stagnant. Regular reorganization keeps the space fresh and interesting for repeat customers. Something as simple as moving a display table or rotating
merchandise between zones can make familiar products feel new again. The checkout area deserves special attention. This prime real estate should feature
impulse purchase items at various price points. Think logoed balls, gloves, tees, and small accessories that customers can easily add to their purchase. Ensure
there’s enough space around the counter for customers to browse these items comfortably while waiting to check out.
Remember that negative space is just as important as product displays. Leave enough room between fixtures for customers to move freely and examine
merchandise without feeling crowded. This is especially important when customers are carrying golf bags or shopping in groups. Let’s talk about smart
inventory management – it’s the backbone of a successful pro shop operation. Successful shops don’t just stock shelves; they strategically manage their
inventory using the ‘Open to Buy’ approach. This method ensures you have the right products at the right time, without tying up excess capital in unsold
merchandise.
The key is to maintain flexibility in your purchasing. Rather than buying an entire season’s worth of inventory upfront, allocate your budget across multiple
buying periods. This allows you to respond to emerging trends, adjust to customer preferences, and capitalize on what’s selling well. Consider the seasonal
nature of golf retail. Spring typically demands a wide selection of new arrivals, while summer might focus more on consumables and weather-appropriate gear.
Fall presents opportunities for layering pieces and end-of-season specials. By spreading out your purchases, you can better match inventory to these seasonal
shifts in demand. Pre-booking is another vital strategy. Work with your vendors to secure popular items in advance, but maintain some open budget for in-season
purchases. This balanced approach ensures you have core products while maintaining the ability to bring in trending items that catch your customers’
attention.
Monitor your sell-through rates carefully. If certain items aren’t moving as expected, implement markdown strategies early rather than letting them occupy
valuable shelf space. Conversely, when products are selling well, have a quick reorder system in place to maintain availability. Remember, empty shelves can’t
generate revenue, but neither can overstocked ones tying up your capital. Exceptional staff training and service are the cornerstones of a thriving pro shop.
Your team members are more than just sales associates – they’re golf lifestyle consultants who can make or break the shopping experience for your customers.
Every staff member should possess deep product knowledge, from the technical specifications of clubs to the performance features of apparel. But beyond
product expertise, they need to understand the art of building relationships with customers. This means recognizing regular members, remembering their
preferences, and anticipating their needs before they even ask.
Training should focus on creating natural, conversational interactions that help customers find exactly what they’re looking for. Staff should be able to ask the
right questions: What type of golf do you play? What’s your current equipment setup? What are you looking to improve in your game? These conversations not
only lead to better product recommendations but also help establish trust and credibility. Service excellence extends beyond the sales floor. Implement
amenities that enhance the shopping experience, such as complimentary club fittings, special orders for custom items, and personal shopping services for busy
members. Consider offering gift wrapping during holiday seasons, and maintain a wish list system that makes it easy for members to track desired items.
Encourage your staff to be proactive about following up with customers after significant purchases. A simple check-in about how new clubs are performing or
how a particular garment is holding up can go a long way in building loyalty. These touchpoints often lead to repeat visits and positive word-of-mouth recommendations. Remember that your pro shop staff are ambassadors for your club’s brand. Their appearance, attitude, and behavior should reflect the professional standards your members expect. Regular training sessions, product knowledge updates, and service excellence workshops help maintain these high standards and keep your team engaged and motivated.
As we’ve explored today, transforming your pro shop into a thriving revenue center requires a comprehensive approach that goes far beyond simply stocking
shelves with merchandise. It’s about creating an engaging retail environment that enhances the overall club experience and keeps members coming back for
more. Success comes from the careful integration of strategic merchandising, smart inventory management, and thoughtful store layout. But perhaps most
importantly, it stems from understanding that every interaction in your pro shop is an opportunity to strengthen member relationships and build lasting loyalty.
Remember that your pro shop is a dynamic space that should evolve with your members’ needs and preferences. Regular updates to displays, seasonal
merchandise rotations, and special events keep the shopping experience fresh and exciting. When combined with knowledgeable staff who provide personalized
service, these elements create a retail environment that members naturally want to support.
The most successful pro shops aren’t just stores – they’re integral parts of the club experience where members can find expertise, excellent service, and quality
products that enhance their enjoyment of the game. By implementing the strategies we’ve discussed today, you’ll be well-positioned to create a pro shop that
doesn’t just meet expectations but exceeds them, contributing significantly to both member satisfaction and your club’s bottom line.
Be sure to follow and subscribe to catch new episodes diving into the world of golf clubhouse design and member lifestyles.

 

The Suggestion Box Saga: The Most Absurd (and Real) Member Requests

Episode 084

Welcome back to Experience in Golf Clubhouse Design, where we explore the fascinating world of private club life and management. Today, we’re diving into something every club has but few dare to talk about – the mysterious suggestion box. That inconspicuous container sitting in your clubhouse lobby might look innocent enough, but trust me, it holds some of the most entertaining stories in club history. Every golf club has a suggestion box—or at least an inbox where members can submit their brilliant ideas. Some are practical, some are ambitious… and some are downright absurd. Today, we’re diving into the most outlandish member requests ever submitted and exploring how clubs actually decide which ideas make the cut and which go straight into the ‘we’ll think about it’ pile.

You won’t believe some of the suggestions we’ve uncovered. How about heated cart paths for those brave souls who refuse to let a little snow interrupt their tee time? Or my personal favorite – a lobster tail vending machine in the fitness center, because apparently protein shakes aren’t quite sophisticated enough. And wait until you hear about the member who requested a “no slow play” siren system with air horns at five-minute intervals. These aren’t just wild ideas – these are actual suggestions that landed on club managers’ desks.

The suggestion box is more than just a wooden container collecting dust in the corner of your clubhouse – it’s a vital link between members and management, representing the delicate balance between preserving tradition and embracing progress. Private clubs have always walked this tightrope, understanding that while heritage is paramount, adaptation is necessary for survival. Most members might imagine their carefully crafted suggestions going straight to the club president or general manager, but the reality is far more nuanced. These requests typically flow through a well-established chain of command, starting with department heads who assess operational feasibility, then moving to various committees who evaluate financial implications and alignment with club values. The true unsung heroes of the suggestion box are often the club’s middle managers and committee members who spend countless hours sifting through everything from simple maintenance requests to elaborate facility upgrades. They’re the ones who must diplomatically handle suggestions ranging from “the coffee’s too hot” to “we should build an underground bowling alley.” Member feedback generally falls into two distinct categories: day-to-day operational adjustments and major capital improvements. Operational requests might include tweaks to the dinner menu, adjustments to tee time intervals, or updates to the dress code. These are typically easier to implement and often receive quicker responses. Capital improvements, on the other hand, require extensive evaluation, financial planning, and usually a vote from the board or entire membership.

But perhaps the most challenging aspect of managing member suggestions is maintaining the delicate balance between individual preferences and the collective good. What might seem like a brilliant idea to one member could be completely unnecessary or even detrimental to another. This is where the art of club management truly shines – in finding ways to honor member input while ensuring decisions benefit the club as a whole. The suggestion box also serves another crucial purpose: it acts as a pressure release valve, giving members a formal channel to voice their opinions rather than expressing them through informal complaints or gossip. This structured approach to feedback helps maintain the harmonious atmosphere that private clubs strive to create.

Let me share with you some of the most imaginative – and occasionally outrageous – suggestions that have found their way into club suggestion boxes across the country. You might think I’m making these up, but I assure you, every single one is absolutely real. Picture this: A member at an exclusive club in Minnesota submitted a detailed proposal for heated cart paths. Their reasoning? And I quote: “A light dusting of snow shouldn’t prevent us from enjoying our regular Saturday morning round.” The proposal included a complex underground heating system, similar to what some football stadiums use. The estimated cost? A mere 2.3 million dollars. Needless to say, that suggestion was politely declined, though the club did invest in better snow removal equipment.

One particularly ambitious member suggested installing lobster tail vending machines in the fitness center. Their rationale was that protein shakes weren’t “elevated enough” for the club’s image. They even went so far as to source a custom vending machine manufacturer willing to take on the project. While this idea didn’t make it past the initial review, it did prompt a productive discussion about expanding the healthy snack options in the fitness area. Then there was the member who proposed gold-plated tee markers at every tee box. Not gold-colored – actual gold. The suggestion came with a detailed breakdown of how the precious metal would “elevate the club’s prestige” and “create Instagram-worthy moments.” The club instead opted for new bronze markers, which provided the desired elegance without the seven-figure price tag.

Perhaps my personal favorite was the request for a private helipad. The member, a successful CEO, argued that traffic was cutting into his golf time, and a helipad would allow him to squeeze in emergency nine-hole rounds between meetings. While the idea was eventually shot down due to zoning restrictions and noise concerns, it did lead to a productive discussion about flexible tee time policies for busy executives. A particularly detail-oriented member submitted a twelve-page proposal for a standardized caddie dress code, including specific rules about sock height, hat orientation, and mandatory color coordination between bibs and shoelaces. While most clubs already have basic caddie appearance guidelines, this level of specificity was a bit much even for the most traditional establishments.

The “no slow play” siren suggestion actually gained surprising traction at one club. The idea was to install air horns that would sound at five-minute intervals to keep groups moving. While this exact system wasn’t implemented, it did inspire a more sophisticated pace-of-play monitoring system using GPS-enabled carts. Some clubs have actually implemented modified versions of seemingly outlandish requests. For instance, one club that received a request for champagne dispensers in the locker room instead created a popular monthly champagne service during major tournaments. Another turned down a proposal for an underwater driving range but used the suggestion as inspiration for installing state-of-the-art golf simulators. The key takeaway from these elaborate requests isn’t just their entertainment value – it’s that even the most outlandish suggestions often contain a kernel of legitimate member need. Behind that heated cart path request was a desire for more winter golf options. The lobster vending machine highlighted a gap in premium food availability. Sometimes the most valuable part of these suggestions isn’t the idea itself, but the underlying issue it reveals.

Now, let’s explore some of the more grounded suggestions that frequently appear in club suggestion boxes. These aren’t quite as attention-grabbing as helipads or gold-plated tee markers, but they represent thoughtful attempts to enhance the member experience in practical ways. Take the common request for expanded locker room space. While it might sound simple, these suggestions often come with interesting twists. One club received a detailed proposal for tiered locker sizes based on membership tenure – a creative solution that sparked important discussions about equity and tradition. Another club implemented a hybrid system of permanent and day-use lockers after a member suggested it could maximize their limited space. The request for ice-cold towels delivered to every cart deserves special mention. It’s not technically complicated – we’re just talking about cooled towels, after all – but the logistics of maintaining temperature and coordinating delivery to dozens of carts throughout a hot day presents real operational challenges. Several clubs have found creative solutions, like installing small coolers in carts or setting up towel stations at strategic points throughout the course.

Specialty cocktail menus named after longtime members have become increasingly popular requests. It’s a relatively simple way to honor club history while adding a personal touch to the dining experience. One club took this concept further by creating a quarterly rotating menu featuring signature drinks inspired by members’ stories and achievements. The program not only boosted bar revenue but also strengthened the sense of community among members. Clubs typically evaluate these requests through three primary lenses: feasibility, cost-effectiveness, and member impact. A suggestion might be perfectly feasible but not cost-effective, or it might be affordable but only benefit a small percentage of members. The most successful implementations usually check all three boxes.

Consider the case of personalized locker room amenities. When one club received multiple requests for premium grooming products, they conducted a cost analysis and member survey. The result was a thoughtful compromise – they introduced higher-end products in common areas while maintaining standard amenities in individual lockers. This solution satisfied the desire for luxury while keeping costs manageable. Technology integration requests have become increasingly common and practical. Members have suggested everything from automated tee time reminder systems to real-time caddie tracking apps. These ideas often represent significant initial investments but can lead to long-term operational efficiencies and improved member satisfaction. Some of the most successful implementations have come from members who took the time to research similar programs at other clubs. For instance, a request for a junior golf development program came complete with case studies from three other clubs, making it easier for the board to evaluate its potential success.

Let’s pull back the curtain on how clubs actually handle those suggestion box submissions. While every club has its own process, most follow a surprisingly structured approach to evaluating and implementing member ideas. First, there’s the initial screening process. Typically, a small committee or the club manager reviews each suggestion, categorizing them by complexity, cost, and potential impact. The days of suggestions disappearing into a black hole are largely gone – most clubs now use digital tracking systems to ensure every submission receives proper consideration. When it comes to implementation, successful clubs have mastered the art of the pilot program. Take the case of the Miller Creek Golf Club, where a member suggested introducing a mobile ordering system for on-course refreshments. Instead of immediately rolling it out club-wide, they tested it with a small group during off-peak hours. This approach allowed them to work out the kinks before a full launch.

Some of the most successful implementations started as modest suggestions. The now-popular golf ball cleaning stations at every third hole? That began as a simple note from a member at Pine Valley. The practice of providing detailed course conditions updates via text message? Another member suggestion that’s now standard at many clubs. Budget considerations play a crucial role in the implementation process. Clubs typically allocate a specific portion of their annual budget for member-suggested improvements. This helps manage expectations and ensures that approved changes align with the club’s financial planning. Some clubs have even created innovation funds specifically for testing member ideas.

The most effective clubs have learned to combine multiple suggestions into comprehensive solutions. When several members requested improvements to practice facilities, one club created a task force to develop a master plan that incorporated various ideas into a cohesive upgrade. This approach turned individual suggestions into a transformative project that benefited the entire membership. Not all successful implementations are grand in scale. Sometimes the smallest suggestions create the most significant impact. A simple recommendation to adjust the timing of sprinkler systems led one club to completely revamp their irrigation schedule, resulting in better course conditions and substantial water savings. Perhaps the most important lesson from successful implementations is the value of clear communication. When clubs keep members informed about the status of their suggestions – whether they’re under consideration, scheduled for implementation, or not feasible – it encourages continued engagement and more thoughtful future submissions.

Well, what a journey through the wonderful world of golf club suggestion boxes we’ve had today. From the sublime to the ridiculous, these member requests truly show the incredible range of imagination – and sometimes audacity – that exists within our golf communities. We’ve seen some truly outlandish requests that had us chuckling – those heated cart paths for the determined winter golfer, the lobster tail vending machines for the health-conscious gourmand, and who could forget the proposed emergency helipad for those crucial last-minute rounds? But beyond the entertaining aspects, we’ve discovered how these suggestion boxes serve as vital communication channels between members and club management. They’re windows into what members truly value and desire from their club experience, even if some of those desires might be a bit… ambitious.

The most successful clubs have mastered the delicate balance between honoring tradition and embracing innovation, between maintaining their established character and evolving to meet modern expectations. They’ve learned that while not every suggestion can or should be implemented, each one deserves consideration and respectful feedback. Remember, today’s outrageous request might be tomorrow’s standard feature. After all, who would have thought years ago that GPS-enabled golf carts or mobile scoring apps would become commonplace? The suggestion box continues to be a source of both entertainment and innovation in club operations.

For every club manager wrestling with member requests right now, remember this: behind every suggestion, no matter how impractical it might seem, is a member who cares enough about their club to want to make it better. And that enthusiasm, properly channeled, is what keeps our clubs vibrant and evolving. Keep those suggestions coming, members. Just maybe think twice about the solid gold tee markers.